+ Booking

After we discuss the details of your event and decide on a cake that you like, if you are interested in booking and would like to proceed, we would require a non-refundable 50% deposit to secure your date. The remaining balance must be paid in full one week prior to your event. The balance and deposit are NON-REFUNDABLE and NON-TRANSFERABLE, meaning you can NOT cancel one date and then change it for another.

+ Alterations to Order

Your cake is very important to Elisa's Cake by the #Pound, so please take the time to check your order carefully when placed and on the collection, if needed, i.e. wrong spelling names/dates due to human error please let ECBTP know and ECBTP will do their best to put it right. It is your responsibility to advise ECBTP of any alterations to the original order. ECBTP reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist all clients, please note that late changes cannot always be guaranteed but ECBTP will do their very best.

+ Looking after your cake

To ensure your cake is enjoyed at its best, please observe the following guidelines:

Once cakes are collected, they are transported at your own risk and no liability can be accepted by Elisa's Cake by the #Pound for any subsequent damage to the cake(s).

When collecting and transporting cake(s), please ensure you have a flat area in the car boot big enough to accommodate a box up to 20" square.

All cake(s) should be eaten within 3 days of collection or delivery.

Cake(s) should be stored in the box it is supplied in, in a cool dry place off the floor and away from strong odors. Store in the fridge unless otherwise noted.

When cutting cake(s), please remove all decorations, either edible or non-edible i.e. jewels. Although most decorations are bespoke and edible they may contain dowelling or florist wire.

+ Cancellations and Refunds

All small celebration cakes under $150 must be canceled 1 week prior to collection otherwise full payment of the cake must be made.

Cakes over $150 must be canceled 28 days prior to collection otherwise the full amount of the cake must be made.

The following scenario is the only instance when we will provide a refund of a store credit: • If you come for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 50% non-refundable deposit). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CAN NOT keep the cake. You can only get a refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expense you may incur for replacing our cake. We do not give refunds under any circumstances.

+ Deposits

All cakes require a non-refundable deposit of 50% of the total cost or $50, whichever is greater.

Please note that all deposits are non-refundable and non-transferable.

All deposits become due when the order has been placed and details checked and agreed upon by you.

All orders are deemed to have been accepted only when the non-refundable deposit has been paid.

Please note that all deposits are non-refundable for cancellation.

All sales made by Elisa's Cake by the #Pound are subject to the following terms and conditions:

Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions: if there is anything you don't understand please feel free to contact me.

+ Prices

The price for the cake order shall be as stated when you order. You agree to pay the full price to Elisa's Cake by the #Pound in accordance with the order after the details are checked and agreed upon by you.

+ Payments

Payment can be made via the website or Square invoice. An invoice will be sent by electronic mail and will be payable upon receipt.

+ Final Payments

Final payment for all cakes must be made no later than 7 days before the date of collection.

+ Non-Payment

In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed upon and payment is made in full. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.